Testimonials

Testimonials2019-09-11T06:21:30+00:00

Ammstar Testimonials

Our customers love the service they receive when they find us.

Most of our clients buy a new car and service at the dealer for a few years, before realising that not only are they paying too much, but they also aren’t getting the service they deserve!

One visit to Ammstar, and you’ll wonder why you ever returned to the dealers! Find out what some of our happy customers think about Mercedes-Benz servicing from Ammstar.

Ammstar
4.8
powered by Google
Bluecon Enterprises
Bluecon Enterprises
19:57 21 Nov 19
Excellent service provided by Dan and the team. Whether it’s a regular service, or an urgent repair, I always feel that they are fair and honest.
neville threader
neville threader
09:26 13 Nov 19
Great team fantastic service and great price. Better than Mercedes dealers by a long way. Better service and much better price. There is no reason whatsoever to take your Mercedes to a dealer when Ammstar provides the service they do.
David Marsden
David Marsden
10:11 01 Nov 19
Have had my C- class diesel serviced at Ammstar for 4 years. Very pleased with cost, courtesy and attention to detail. Will definitely have next service done at Ammstar
Stuart Rooke
Stuart Rooke
21:20 31 Oct 19
Couldn't rate higher. Dan and the team at Ammstar are terrific, efficient and honest. Very easy to deal with. After having issues with BMW service centre and not getting a response. Dan was quick to identify and understand the issue. Fair to say, Ammstar have picked up a customer for life in me.
David Kenvyn
David Kenvyn
07:48 21 Oct 19
Efficient check-in of vehicle. Maintenance completed as per advice at check-in. Status report during service was very helpful. Price of service was very cost-competitive when compared with the dealer's quotation.
Genevieve
Genevieve
23:08 18 Oct 19
Dan was great got my car sorted. I have a service yearly and they are always super professional and efficient - so Thank You
Mark Nour
Mark Nour
07:25 17 Oct 19
Dan’s service and attention to detail is just brilliant. He is always there to guild you through the best options. Take all my cars here now!
T Luu
T Luu
10:05 10 Oct 19
Highly recommended. They were a delight to deal with. Couldn’t ask for a better service. Did a great job with my AMG. Picked it up and it was spotless. 👌
Kathryn Kelly
Kathryn Kelly
03:18 03 Oct 19
Great service and friendly staff who keep me in the loop of necessary repairs. I always feel they do great work and wouldn't hesitate to recommend them to friends and family.
Paul
Paul
10:04 02 Oct 19
Excellent service and communication. At a more than fair price. These are the reasons I keep returning to Ammstar for my MErcedes Benz service and repairs
Ivan Radocaj
Ivan Radocaj
10:10 25 Sep 19
I’m one very happy customer! The guys at Ammstar have yet again looked after me and done an amazing job with fixing my car. I just had the heating matrix replaced, which required removing the entire dashboard. This had me worried, but I shouldn’t have been because my car feels like new, runs like a dream and I would never have believed the amount of work that went into fixing my car because it came back perfect! I wouldn’t trust my car with anyone else because these guys are the best. I’ve been a loyal customer for over 6 years and will continue going back for servicing and repairs. Their work is always of the highest standard, the customer service is awesome thanks to Dan and they can’t be beaten on price! Thanks again for making my life easier and getting my car back on the road!read more
Simone
Simone
23:30 24 Jul 19
I highly recommend Dan and the team at Ammstar Fairfield too look after your Mercedes. They do a great job for a very competitive price and make it so easy to drop off, pick up another car and go back.
Justin Perillo
Justin Perillo
07:39 10 Jul 19
Anthony and his team at Ammstar are second to none. They do an immaculate job with their car servicing and I will only ever take my car back to them. I recommend Ammstar to family and friends, because not only are they amazing technicians, they are great people and care about the customer experience.read more
ashleigh burnett
ashleigh burnett
03:02 09 Jul 19
WOW WOW WOW! Never have I ever received such outstanding service! Dan East went above and beyond! He was so professional and knowledgeable. I will be bringing all 3 of my Mercedes there from now on! Thanks Dan!
James Griffiths
James Griffiths
02:21 31 May 19
I have been a loyal customer at Ammstar for the past few years. Consistently great service. Clear communication about what needs doing and why. Accurate quotes. Much much cheaper than factory serving. Easy to book in, usually no problem getting a loan car. Highly recommended.
Manuel Perez
Manuel Perez
05:14 30 May 19
I have no hesitation in leaving my 4 Mercedes commercial vans with Dan and his super capable team at Ammstar. Their knowledge of these vehicles is comprehensive and the work is always flawless. Communication is upfront and honest without any nasty surprises. Highly recommended!
Next Reviews

Very profesional and great customer service and feedback.

Christopher, Coburg- VITO and SPRINTER

Truly an amazing experience! They even provided me with a loan car. I’m very impressed with the level of service and attention provided to me by AMMSTAR – Moorabbin. The attention to details was above my expectation. I look forward to my next visit. Thank you AMMSTAR.

Santosh, Highett- VITO and SPRINTER

Excellent customer communication and service with pleasant reception facilities.

Ian, Werribee – E230

All the staff we dealt with were friendly, curious, and efficient and went out of there way to help with any queries or questions I had. Thank you all for such a pleasant experience.

Greg, Werribee – B180

Very good. I was kept informed as to additional work required, and car was spotless when I collected it after hours.

Angelo, Werribee – B200

Very courteous. Understanding. Explained patiently. Service was on time. Pleasant to deal with.

Umesh, Kew – B200 CDI

I like being treated with honesty and high service approach.

Mina, Werribee – CLC200 Kompressor

Excellent customer service from all involved. Courtesy car, small Merc, just $20 for fuel use.

Robert, Avondale Heights – C250

As always, prompt, friendly, courteous and clean service. Kept informed about all aspects during the day.

Rae, Werribee – E240

Efficient and professional.

Robert, Toorak – E500 Coupe

Efficient, friendly, informative, good communication. So please with the service.

John, Beaumaris – C200 CDI

Great service , loan car can’t ask, friendly staff, can’t ask for more.

Emir, Noble Park – C350 Coupe

GI like the personal interaction between Tony and Matthew.

Patricia, Templestowe – C180 Kompressor

One thing that I liked was that I didn’t have to keep chasing up and calling through to find out how my car was going. I was provided with updates and when I was told I would get a call back I did. I find this extremely frustrating with previous service people they say they will call you but they never do.

Pierro, Balaclava

The whole experience was very professional and the workmanship was excellent. Management was a pleasure to deal with. The workshop was pristine which is an indication of how particular they are. Will definitely be a regular. Thank you.

Marilyn, Red Hill – C200 elegance

I was able to drop my car off at a time that suited me along with having a courtesy car which is a must. There were no hidden charges and other work that was required was discussed and optional. My car was driving better than ever!

Anna, Brighton East – C280 Avantgarde

Good service and honest feedback.

Hassan, Reservoir – C180 Blue Efficency

Professional and friendly

Tony, Donvale – SLK 350

Welcoming; Friendly; Professional

Geoff, St Kilda West – E500

There were no problems with the service, a reminder was sent to my phone and all staff are very courteous and professional.

Leonie, Kew – B200 TURBO

I was very happy with the service and the communication I received regarding the extra work required including the price.

Stephen, Mont Albert North – C250 CGI

Efficient. Helpful and very informative

Karl, Clifton Hill – CLK320 Avantgarde

I was very happy of the service provided and friendly staff.

Ken, Eaglemont – C250 CDI

Tony is a great communicator and provided me with a quick and informed assessment of work for my vehicle. Professional and helpful at all levels

Michael, Yarrambat – C63 AMG

Very professional. Am impressed with the workshop conditions

Catherine, Deer Park – C200 Kompressor

I really enjoy the fact that I am dealing with a family business because it is far more personal and all family members are delightful to deal with. This does not interfere with the professional standards of the business. The staff they have engaged also appear to reflect the importance of this personal, but professional, service. I appreciate being advised what the issues are that require attention and the approximate cost. And it is a treat to have my car cleaned when I pick it up. When possible, I arrange a “loan” vehicle as otherwise I cannot get to work unless I borrow my husband’s car and send him on public transport.

Carol, Kew – E280

Receptionists are friendly. Tony is friendly and informative. I feel like my cars in good hands – he seems to know a lot about Mercedes vehicles.

Geoff, Bundoora – C200 Kompressor

Good customer service and workmanship Experienced and professional staff

George, Bulleen – C200

Professional, not just normal sausage machine service, focus and real effort to resolve issues I had. Excellent feedback and detail on options for fixing issues

Daniel, Bulleen – SLK 350

Extremely happy with Tony’s and team’s excellent assistance, yet again.

Richard, Ivanhoe East – 280 SE

I found my experience to be very positive. I feel that the staff at Ammstar went out of their way to accommodate my vehicle and Loan Car during Service. Much appreciated

Darren, Brooklyn – Vito 115 CDI

Great. Friendly, interested staff who were all generous with their time.

Graeme, Sandringham – CLK280 Avantgarde

Always honest feedback and service. No up sells, no changing parts when unnecessary or not crucial.

Christian, Brighton – C250 CGI

Great people to deal with from initial phone call to driving away services and washed.

Rob, Heatherton – C250

Good customer service and reasonable charge

Rocky, Balwyn North – C200 Kompressor

Matthew was upfront, honest about repairs and costs. Great service, informed about process. Car running great. Thank you

David, Chelsea – S320

No waiting around, very polite service, and my car was ready earlier than expected. All round it was excellent.

Nicole, Brighton – E350

Car was fixed, at a reasonable cost and quickly. Total transparency and solutions discussed. Previous mechanics caused damage to vehicle due to poor work.

Frank, Brighton East – B200 Turbo

friendly welcome, easy drop off, and on time completion

David, Sandhurst – C200 Kompressor

From the moment I called to enquire to the parting handshake… this has hands down been the most easiest, friendly and professional service experience I have ever had, I will definitely be back in the future, thank you.

Ben, Malvern East – A Class

On the drive home I could tell immediately that the car was performing differently – it was smooth, it had more get up and go and was performing like a brand new car rather than the 14 year old car that it is. I was thrilled!

Elspeth, Clifton Hill – CLK500 Elegnace

Always responsive and attentive to my needs and schedule, from the first to the last person i speak to. The care and time taken to explain details is always appreciated.

Angelo, Ivanhoe – S63 AMG

Polite, efficient, personal, good service.

Chandru, Malvern – E350

Very thorough, good communication.

Caroline, Brighton – R Class

Explained issue by phone to Mathew, he ID’d the problem, gave me an estimate, I arrived next morning at 8am, all fixed and gone by 9am

John, Glen Iris – CLS350

It was an amazing feeling to drive the car after it was serviced through AMMSTAR. It drives so smooth and gave me a new car feeling!! Love it..

Bharadwaj, Burwood – C280 Advantage

Found the problem quickly and repaired runs like a dream 2 other mechanical workshops had attempted to dioginose and repair fault with no success wonderful job very happy

Patrick, Eildon – Sprinter

The servicing here was top quality from start to finish.

Stuart, Plenty – A200

The service was excellent. Matt kept me in the loop at all times. I like that he educated me on my car and its components. It was a bit pricey, but im ok with paying a bit more if the person can help me learn a bit more about the car and what is wrong with it.

Phong, Keysbourough – B200

Very pleasant, good response to my enquiry, and very good service.

Alan, Beaumaris – C200 CDI

Matthew is the primary reason for why I came over to Ammstar. He is open, direct, clear and efficient. The mechanical work done appears to be spot on and I’m going to bring my wife car here too from now on

Phil, Sandringham – ML63 AMG

Overall it was good experience, good communication and prompt service. Mathew was very helpful in ordering some other parts beyond the service for me. Thank you

Brad, Carnegie – Vito

Brad, Carnegie – Vito – February, 16

Genadi, Brighton East – SLK350

Matthew was fantastic and very knowledgable i found him much more knowledgable and better at explaining things than the mercedes dealerships i have been used to in the past – Fantastic workshop!

Kerry, Chadstone – C180 Kompressor

Friendly and professional and cost effective – thank you amstar

Glenn, Bonbeach – C250 CDI

Great and fast friendly service. Real Professional Mercedes Technician and Excellent communication/customer service

Christopher, Ashwood – C180 CDI Sedan

Was a smooth and efficient service, communication was effective, staff were polite and helpful

Rodney, Keysborough – C250 CGI

I had the front rotors and pads replaced on my B 200 Turbo. I was able to have the work performed for approximately half the price that I had previously been charged by a local Mercedes dealership. That previous encounter cost $1000! Of equal importance was the professional approach taken by Ammstar, which was a continuation of the service level I had previously experienced with their sister company, Ammstar Autohaus who have serviced my car for the last 4 years.

Colin, Parkdale – B Class

Very happy, extremely polite customer service and nice to be greeted by Tony at front desk. Car was ready early afternoon. Appreciated the loan car for the day also.

Neil, Camberwell – E240

Service is always friendly and helpful at Ammstar. Recommended repairs are clearly explained and prioritized, with no pressure to do unnecessary work. Very much appreciated the complimentary loan car too.

Michael, Donvale – E240

Each aspect of my service experience was well managed from reception booking to pick up of the vehicle. Communication through the service process was timely and whilst options for additional service items were provided there was no pressure to have to non safety repairs completed now.

Chris, Balwyn North – CLK320

I had a fantastic experience and will definitely service my car at AMMSTAR again. – Great communication – Loan car extremely helpful – The guys at AMMSTR dropping my car back off at my work and swapping the loan car was incredibly helpful and all within the same day. Never has having my car serviced been so easy and effortless. Thank you.

Elizabeth, Armadale – B200

Everything explained clearly. Finished job in good time. Car looked and felt excellent after service. Enjoyed the Mercedes A200 loan car.

Craig & Sue, Rye – E500

Excellent service experience. I have confidence that the service provided will be of a high standard. Fees are reasonable for the quality of service provided.

Ian, Diamond Creek – C200 Kompressor

Reliable and thorough in getting the job completed. Turn around time is always quick. Overall was great.

Susan, Kew – CLK320

Very happy with service and will use again. I have even recommended friends and family to do the same.

Simon, Templestowe – B200 CDI

From the time I entered the premises there is somebody to take care of all the customer needs, efficient service, friendly reception staff, caring and trustworthy work force.Finally we are happy with the service provided . Thank you

Joseph, Parkville – C200 CDI

Conveniently located to my new place of residence in Balwyn. Parking was easy and plentiful. Reception from Georgia was bright as day. Tony’s very friendly and genuine interest in my needs are commendable and the drop off and pick up service to the nearest train station was good and efficient.

Thai, Balwyn – CLK280

I like to keep my car well maintained. As such I want honest advice on work to done while not being “up sold” parts and labour that I don’t need. I also want to deal a service rep. who has had direct communication with the mechanic who worked on my car and has even ‘put his head under the bonnet’ of my car Ammstar does all these things brilliantly!

Mark, Albert Park – C200

Fantastic staff, excellent technical staff

Thushari, Camberwell – C180 Kompressor

Excellent, and not nearly as expensive as I thought. Sparkling clean workshop, helpful staff,car was ready on time. Happy to recommend to my friends.

Helene, Brighton – C180 Elegance

I felt very safe in the hands of Ammstar and felt like I was being told the truth about the condition of my vehicle. This is something I’ve struggled with in the past as a female where I’ve been patronised or had my concerns dismissed. I thank Ammstar staff for their friendliness and willingness to explain issues to me in laymans terms and to listen to my concerns. I appreciated being told what issues were optional for service and what were more pressing so I could make an informed decision.

Rachel, Heidelberg Heights – C200

All good. Matthew reviewed service history and made appropriate recommendations. Overall a good experience which I will repeat next time around.

David, Glen Iris – C220 CDI

I was very impressed with the time and care taken to find the fault with my car. I don’t believe I would have received the level of service and care at any other service centre.

Shirley, Balwyn North – A160

Diagnostic was thorough, response was quick and job was done on time. Courtesy car is a much appreciated bonus!

Konstantine, Viewbank – C180 Kompressor

Open and honest interaction with issues explained logically.

Carla, Balwyn North – E230

Always been good, thorough, personal and good reporting and feedback – what is urgent, can be done later and reccommended

Peter, Ivanhoe – C230

Trouble free booking in and was notified of any extra work that needed doing before it was performed. Car was returned in excellent condition and on time.

Brian, Whittlesea – C63 AMG

I have received personal service without any issues since Ammstar started. Great communications and I know my car is maintained in top condition.

Stephen, Caroline Springs – E320

Competitively priced. Courteous staff. Service completed on time and satisfactorily.

Don, Brighton – A180

My service experience was again, very good. On phone discussing my problem it was suggested that the problem could well be the cars Ait Flow Meter that is in need of replacing. As it turned out the problem was as suggested and once replaced, my C200 was as good as new.

John, Essendon West – 230E

The service was excellent and it didn’t take a long time.

Wendy, Cheltenham – CLK280 Coupe

Excellent and courteous staff. Nice clean premises and very reasonable prices along with prompt service.

Ingrid, St Kilda – A200

Extremely satisfied with the staff who where extremely courteous and professional when dealing with myself and the work required on my vehicle.

Rudy, Eastwood – ML350 CDI

I was very happy because I found a Mercedes Service center. I had previously gone to Peterstar Motors which is a Mercedes center. I have been with them for 35yrs. I find Ammstar is the same service and efficiency.

Jacquie, Sandringham – C200 Coupe

Friendly, efficient and professional.

Lindy, Brighton East – A200

Credible, efficient, courteous, good value.

Allan, Port Melbourne – C180 Kompressor

Courteous, professional, prudent (e.g. no unnecessary upselling) and prompt.

Doug, Fairfield – R220 CDI

Tony always has a smile on his face. He is very helpful and explains in great detail what the service involves, as well as the cost. Ammstar are efficient and trustworthy. I highly recommend them.

Debbie, Kew – C180 Kompressor

Very easy to deal with, and practical approach to technical problems.

Mike, Niddrie – S500

This was my first service with AMMSTAR. They were very friendly and helpful. I drive a 2010 C220 which has a known fuel injector issue. When I took my car in for a service, the engine light was on and the problem was diagnosed. I was informed that just one injector was $1700 to replace, however, thanks to their knowledge of Mercedes, they knew that there was a special warranty out which covered the injectors and they organised all 4 to be replaced at no charge. $6000 work for free! Very impressed!!!

Gene, Eaglemont – C200 CDI

One of the few service centres that inspire confidence in you when you talk to them. Very professional, but not at the expense of friendliness and easy communication. Well done, guys!

Michael, Bendigo – C180 Kompressor

Professional and caring. Seemed to go the extra mile…

Sriram
Cranbourne North