Testimonials

Testimonials2018-11-09T05:19:03+00:00

Ammstar Testimonials

Our customers love the service they receive when they find us.

Most of our clients buy a new car and service at the dealer for a few years, before realising that not only are they paying too much, but they also aren’t getting the service they deserve!

One visit to Ammstar, and you’ll wonder why you ever returned to the dealers! Find out what some of our happy customers think about Mercedes-Benz servicing from Ammstar.

Very profesional and great customer service and feedback.

Christopher, Coburg- VITO and SPRINTER – June 16

Truly an amazing experience! They even provided me with a loan car. I’m very impressed with the level of service and attention provided to me by AMMSTAR – Moorabbin. The attention to details was above my expectation. I look forward to my next visit. Thank you AMMSTAR.

Santosh, Highett- VITO and SPRINTER – June 16

Excellent customer communication and service with pleasant reception facilities.

Ian, Werribee – E230 – June 16

All the staff we dealt with were friendly, curious, and efficient and went out of there way to help with any queries or questions I had. Thank you all for such a pleasant experience.

Greg, Werribee – B180 – June 16

Very good. I was kept informed as to additional work required, and car was spotless when I collected it after hours.

Angelo, Werribee – B200 – June 16

Very courteous. Understanding. Explained patiently. Service was on time. Pleasant to deal with.

Umesh, Kew – B200 CDI – June 16

I like being treated with honesty and high service approach.

Mina, Werribee – CLC200 Kompressor – June 16

Excellent customer service from all involved. Courtesy car, small Merc, just $20 for fuel use.

Robert, Avondale Heights – C250 – June 16

As always, prompt, friendly, courteous and clean service. Kept informed about all aspects during the day.

Rae, Werribee – E240 – June 16

Efficient and professional.

Robert, Toorak – E500 Coupe – June 16

Efficient, friendly, informative, good communication. So please with the service.

John, Beaumaris – C200 CDI – June 16

Great service , loan car can’t ask, friendly staff, can’t ask for more.

Emir, Noble Park – C350 Coupe – May 16

GI like the personal interaction between Tony and Matthew.

Patricia, Templestowe – C180 Kompressor – May 16

One thing that I liked was that I didn’t have to keep chasing up and calling through to find out how my car was going. I was provided with updates and when I was told I would get a call back I did. I find this extremely frustrating with previous service people they say they will call you but they never do.

Pierro, Balaclava – ML500 – May 16

The whole experience was very professional and the workmanship was excellent. Management was a pleasure to deal with. The workshop was pristine which is an indication of how particular they are. Will definitely be a regular. Thank you.

Marilyn, Red Hill – C200 elegance – May 16

I was able to drop my car off at a time that suited me along with having a courtesy car which is a must. There were no hidden charges and other work that was required was discussed and optional. My car was driving better than ever!

Anna, Brighton East – C280 Avantgarde – May 16

Good service and honest feedback.

Hassan, Reservoir – C180 Blue Efficency – May 16

Professional and friendly

Tony, Donvale – SLK 350 – May 16

Welcoming; Friendly; Professional

Geoff, St Kilda West – E500 – May 16

There were no problems with the service, a reminder was sent to my phone and all staff are very courteous and professional.

Leonie, Kew – B200 TURBO – May 16

I was very happy with the service and the communication I received regarding the extra work required including the price.

Stephen, Mont Albert North – C250 CGI – May 16

Efficient. Helpful and very informative

Karl, Clifton Hill – CLK320 Avantgarde – May 16

I was very happy of the service provided and friendly staff.

Ken, Eaglemont – C250 CDI – May 16

Tony is a great communicator and provided me with a quick and informed assessment of work for my vehicle. Professional and helpful at all levels

Michael, Yarrambat – C63 AMG – May 16

Very professional. Am impressed with the workshop conditions

Catherine, Deer Park – C200 Kompressor – May 16

I really enjoy the fact that I am dealing with a family business because it is far more personal and all family members are delightful to deal with. This does not interfere with the professional standards of the business. The staff they have engaged also appear to reflect the importance of this personal, but professional, service. I appreciate being advised what the issues are that require attention and the approximate cost. And it is a treat to have my car cleaned when I pick it up. When possible, I arrange a “loan” vehicle as otherwise I cannot get to work unless I borrow my husband’s car and send him on public transport.

Carol, Kew – E280 – May 16

Receptionists are friendly. Tony is friendly and informative. I feel like my cars in good hands – he seems to know a lot about Mercedes vehicles.

Geoff, Bundoora – C200 Kompressor – April, 16

Good customer service and workmanship Experienced and professional staff

George, Bulleen – C200 – April, 16

Professional, not just normal sausage machine service, focus and real effort to resolve issues I had. Excellent feedback and detail on options for fixing issues

Daniel, Bulleen – SLK 350 – April, 16

Extremely happy with Tony’s and team’s excellent assistance, yet again.

Richard, Ivanhoe East – 280 SE – April, 16

I found my experience to be very positive. I feel that the staff at Ammstar went out of their way to accommodate my vehicle and Loan Car during Service. Much appreciated

Darren, Brooklyn – Vito 115 CDI – April, 16

Great. Friendly, interested staff who were all generous with their time.

Graeme, Sandringham – CLK280 Avantgarde – April, 16

Always honest feedback and service. No up sells, no changing parts when unnecessary or not crucial.

Christian, Brighton – C250 CGI – April, 16

Great people to deal with from initial phone call to driving away services and washed.

Rob, Heatherton – C250 – April, 16

Good customer service and reasonable charge

Rocky, Balwyn North – C200 Kompressor – April, 16

Matthew was upfront, honest about repairs and costs. Great service, informed about process. Car running great. Thank you

David, Chelsea – S320 – April, 16

No waiting around, very polite service, and my car was ready earlier than expected. All round it was excellent.

Nicole, Brighton – E350 – April, 16

Car was fixed, at a reasonable cost and quickly. Total transparency and solutions discussed. Previous mechanics caused damage to vehicle due to poor work.

Frank, Brighton East – B200 Turbo – April, 16

friendly welcome, easy drop off, and on time completion

David, Sandhurst – C200 Kompressor – April, 16

From the moment I called to enquire to the parting handshake… this has hands down been the most easiest, friendly and professional service experience I have ever had, I will definitely be back in the future, thank you.

Ben, Malvern East – A Class – April, 16

On the drive home I could tell immediately that the car was performing differently – it was smooth, it had more get up and go and was performing like a brand new car rather than the 14 year old car that it is. I was thrilled!

Elspeth, Clifton Hill – CLK500 Elegnace – March, 16

Always responsive and attentive to my needs and schedule, from the first to the last person i speak to. The care and time taken to explain details is always appreciated.

Angelo, Ivanhoe – S63 AMG – March, 16

Polite, efficient, personal, good service.

Chandru, Malvern – E350 – March, 16

Very thorough, good communication.

Caroline, Brighton – R Class – March, 16

Explained issue by phone to Mathew, he ID’d the problem, gave me an estimate, I arrived next morning at 8am, all fixed and gone by 9am

John, Glen Iris – CLS350 – March, 16

It was an amazing feeling to drive the car after it was serviced through AMMSTAR. It drives so smooth and gave me a new car feeling!! Love it..

Bharadwaj, Burwood – C280 Advantage – February, 16

Found the problem quickly and repaired runs like a dream 2 other mechanical workshops had attempted to dioginose and repair fault with no success wonderful job very happy

Patrick, Eildon – Sprinter – February, 16

The servicing here was top quality from start to finish.

Stuart, Plenty – A200 – February, 16

The service was excellent. Matt kept me in the loop at all times. I like that he educated me on my car and its components. It was a bit pricey, but im ok with paying a bit more if the person can help me learn a bit more about the car and what is wrong with it.

Phong, Keysbourough – B200 – February, 16

Very pleasant, good response to my enquiry, and very good service.

Alan, Beaumaris – C200 CDI – February, 16

Matthew is the primary reason for why I came over to Ammstar. He is open, direct, clear and efficient. The mechanical work done appears to be spot on and I’m going to bring my wife car here too from now on

Phil, Sandringham – ML63 AMG – February, 16

Overall it was good experience, good communication and prompt service. Mathew was very helpful in ordering some other parts beyond the service for me. Thank you

Brad, Carnegie – Vito – February, 16

Brad, Carnegie – Vito – February, 16

Genadi, Brighton East – SLK350 – February, 16

Matthew was fantastic and very knowledgable i found him much more knowledgable and better at explaining things than the mercedes dealerships i have been used to in the past – Fantastic workshop!

Kerry, Chadstone – C180 Kompressor – February, 16

Friendly and professional and cost effective – thank you amstar

Glenn, Bonbeach – C250 CDI – February, 16

Great and fast friendly service. Real Professional Mercedes Technician and Excellent communication/customer service

Christopher, Ashwood – C180 CDI Sedan – January, 16

Was a smooth and efficient service, communication was effective, staff were polite and helpful

Rodney, Keysborough – C250 CGI – January, 16

I had the front rotors and pads replaced on my B 200 Turbo. I was able to have the work performed for approximately half the price that I had previously been charged by a local Mercedes dealership. That previous encounter cost $1000! Of equal importance was the professional approach taken by Ammstar, which was a continuation of the service level I had previously experienced with their sister company, Ammstar Autohaus who have serviced my car for the last 4 years.

Colin, Parkdale – B Class – January, 16

Very happy, extremely polite customer service and nice to be greeted by Tony at front desk. Car was ready early afternoon. Appreciated the loan car for the day also.

Neil, Camberwell – E240 – September, 15

Service is always friendly and helpful at Ammstar. Recommended repairs are clearly explained and prioritized, with no pressure to do unnecessary work. Very much appreciated the complimentary loan car too.

Michael, Donvale – E240 – September, 15

Each aspect of my service experience was well managed from reception booking to pick up of the vehicle. Communication through the service process was timely and whilst options for additional service items were provided there was no pressure to have to non safety repairs completed now.

Chris, Balwyn North – CLK320 – September, 15

I had a fantastic experience and will definitely service my car at AMMSTAR again. – Great communication – Loan car extremely helpful – The guys at AMMSTR dropping my car back off at my work and swapping the loan car was incredibly helpful and all within the same day. Never has having my car serviced been so easy and effortless. Thank you.

Elizabeth, Armadale – B200 – September, 15

Everything explained clearly. Finished job in good time. Car looked and felt excellent after service. Enjoyed the Mercedes A200 loan car.

Craig & Sue, Rye – E500 – September, 15

Excellent service experience. I have confidence that the service provided will be of a high standard. Fees are reasonable for the quality of service provided.

Ian, Diamond Creek – C200 Kompressor – August, 15

Reliable and thorough in getting the job completed. Turn around time is always quick. Overall was great.

Susan, Kew – CLK320 – August, 15

Very happy with service and will use again. I have even recommended friends and family to do the same.

Simon, Templestowe – B200 CDI – August, 15

From the time I entered the premises there is somebody to take care of all the customer needs, efficient service, friendly reception staff, caring and trustworthy work force.Finally we are happy with the service provided . Thank you

Joseph, Parkville – C200 CDI – August, 15

Conveniently located to my new place of residence in Balwyn. Parking was easy and plentiful. Reception from Georgia was bright as day. Tony’s very friendly and genuine interest in my needs are commendable and the drop off and pick up service to the nearest train station was good and efficient.

Thai, Balwyn – CLK280 – August, 15

I like to keep my car well maintained. As such I want honest advice on work to done while not being “up sold” parts and labour that I don’t need. I also want to deal a service rep. who has had direct communication with the mechanic who worked on my car and has even ‘put his head under the bonnet’ of my car Ammstar does all these things brilliantly!

Mark, Albert Park – C200 – August, 15

Fantastic staff, excellent technical staff

Thushari, Camberwell – C180 Kompressor – August, 15

Excellent, and not nearly as expensive as I thought. Sparkling clean workshop, helpful staff,car was ready on time. Happy to recommend to my friends.

Helene, Brighton – C180 Elegance – August, 15

I felt very safe in the hands of Ammstar and felt like I was being told the truth about the condition of my vehicle. This is something I’ve struggled with in the past as a female where I’ve been patronised or had my concerns dismissed. I thank Ammstar staff for their friendliness and willingness to explain issues to me in laymans terms and to listen to my concerns. I appreciated being told what issues were optional for service and what were more pressing so I could make an informed decision.

Rachel, Heidelberg Heights – C200 – July, 15

All good. Matthew reviewed service history and made appropriate recommendations. Overall a good experience which I will repeat next time around.

David, Glen Iris – C220 CDI – July, 15

I was very impressed with the time and care taken to find the fault with my car. I don’t believe I would have received the level of service and care at any other service centre.

Shirley, Balwyn North – A160 – July, 15

Diagnostic was thorough, response was quick and job was done on time. Courtesy car is a much appreciated bonus!

Konstantine, Viewbank – C180 Kompressor – July, 15

Open and honest interaction with issues explained logically.

Carla, Balwyn North – E230 – July, 15

Always been good, thorough, personal and good reporting and feedback – what is urgent, can be done later and reccommended

Peter, Ivanhoe – C230 – July, 15

Trouble free booking in and was notified of any extra work that needed doing before it was performed. Car was returned in excellent condition and on time.

Brian, Whittlesea – C63 AMG – July, 15

I have received personal service without any issues since Ammstar started. Great communications and I know my car is maintained in top condition.

Stephen, Caroline Springs – E320 – July, 15

Competitively priced. Courteous staff. Service completed on time and satisfactorily.

Don, Brighton – A180 – June, 15

My service experience was again, very good. On phone discussing my problem it was suggested that the problem could well be the cars Ait Flow Meter that is in need of replacing. As it turned out the problem was as suggested and once replaced, my C200 was as good as new.

John, Essendon West – 230E – June, 15

The service was excellent and it didn’t take a long time.

Wendy, Cheltenham – CLK280 Coupe – June, 15

Excellent and courteous staff. Nice clean premises and very reasonable prices along with prompt service.

Ingrid, St Kilda – A200 – June, 15

Extremely satisfied with the staff who where extremely courteous and professional when dealing with myself and the work required on my vehicle.

Rudy, Eastwood – ML350 CDI – June, 15

I was very happy because I found a Mercedes Service center. I had previously gone to Peterstar Motors which is a Mercedes center. I have been with them for 35yrs. I find Ammstar is the same service and efficiency.

Jacquie, Sandringham – C200 Coupe – June, 15

Friendly, efficient and professional.

Lindy, Brighton East – A200 – June, 15

Credible, efficient, courteous, good value.

Allan, Port Melbourne – C180 Kompressor – June, 15

Courteous, professional, prudent (e.g. no unnecessary upselling) and prompt.

Doug, Fairfield – R220 CDI – June, 15

Tony always has a smile on his face. He is very helpful and explains in great detail what the service involves, as well as the cost. Ammstar are efficient and trustworthy. I highly recommend them.

Debbie, Kew – C180 Kompressor – June, 15

Very easy to deal with, and practical approach to technical problems.

Mike, Niddrie – S500 – June, 15

This was my first service with AMMSTAR. They were very friendly and helpful. I drive a 2010 C220 which has a known fuel injector issue. When I took my car in for a service, the engine light was on and the problem was diagnosed. I was informed that just one injector was $1700 to replace, however, thanks to their knowledge of Mercedes, they knew that there was a special warranty out which covered the injectors and they organised all 4 to be replaced at no charge. $6000 work for free! Very impressed!!!

Gene, Eaglemont – C200 CDI – June, 15

One of the few service centres that inspire confidence in you when you talk to them. Very professional, but not at the expense of friendliness and easy communication. Well done, guys!

Michael, Bendigo – C180 Kompressor – May, 15

Professional and caring. Seemed to go the extra mile…

Sriram
Cranbourne North